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Privacy Policy

Data Protection & Privacy Policy

Last Updated: 24.11.25

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Latchii ("we," "our," "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal data you provide when using our website Latchii.com.

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The Data We Collect:
We may collect and process the following data:

  • Identity & Contact Data: Name, billing/delivery address, email address, phone number.

  • Financial & Transaction Data: Payment information (processed securely by our payment providers like Stripe or PayPal – we do not store card details), purchase history.

  • Technical & Profile Data: IP address, browser type, login data, time zone, and how you use our website (via cookies).

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How We Use Your Data:
We use your data for the following purposes:

  • To Fulfil Your Order: Processing payment, dispatching your items, and providing order updates.

  • Customer Service: Responding to your queries, processing returns, and providing support.

  • Marketing (with your consent): Sending you promotional emails about new products, special offers, or other information we think you may find interesting. You can unsubscribe at any time by clicking the link in our emails or contacting us.

  • Improving Our Website: Analysing how customers use the site to improve our products and services.

Our Legal Basis for Processing:

  • Contract: Processing your data is necessary to fulfil the order and delivery contract between us.

  • Legal Obligation: For example, retaining financial records for HMRC.

  • Consent: For sending marketing communications. You can withdraw consent at any time.

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Data Sharing:
We will never sell your personal data. We only share it with trusted third parties essential for running our business, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery companies (e.g., Royal Mail)

  • Website and email hosting providers

These parties are obligated to handle your data securely and in accordance with the law.

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Data Retention:
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order information is typically retained for 7 years for tax purposes.

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Your Data Protection Rights:
Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Rectify inaccurate data we hold about you.

  • Request erasure ("be forgotten") of your personal data.

  • Restrict or object to our processing of your data.

  • Data portability – to receive your data in a machine-readable format.
    To exercise any of these rights, please contact us at info@latchii.com.

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Cookies:
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. You can set your browser to refuse all or some browser cookies.

Contact & Complaints:


If you have any questions about this privacy policy or how we handle your data, please contact us at info@latchii.com. If you have a complaint, you have the right to lodge it with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues

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