Shipping & Delivery Policy

Last Updated: 24.11.25

Thank you for your interest in our bag charms and accessories! This policy outlines our shipping and delivery processes.

UK Shipping Methods & Costs:

Processing Time:
All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after receiving your order confirmation. During sale periods or high demand, processing times may be slightly longer, which we will communicate on our website.

UK Shipping Methods & Costs:
We are proud to offer the following shipping option to our customers in the United Kingdom:

Tracked Shipping (Royal Mail 48): £3.55
Estimated Delivery: 2 business days after dispatch. Includes full tracking and signature on delivery.

Dispatch & Tracking:
Once your order has been dispatched, you will receive an email notification with your tracking number, which will allow you to monitor your package's journey.

Delivery Address:
Please ensure your shipping address is correct at the time of order. We cannot be held responsible for parcels shipped to an incorrect address provided by you.

International Shipping:

Please read this policy carefully, as international orders are subject to additional considerations beyond our UK domestic shipping.

Countries We Ship To:
We currently ship to most countries worldwide. Please proceed to the checkout and enter your address to see if we can deliver to your location. Some restrictions may apply.

Processing Time:
All international orders are processed within 1-3 business days (Monday to Friday, excluding UK public holidays).

International Shipping Methods & Costs:
Shipping costs vary significantly depending on the destination country, package weight, and delivery speed. The available shipping option and exact costs will be calculated and displayed at the checkout once you enter your delivery address.

Our primary carrier is Royal Mail International via Parcel Force Worldwide. You can typically expect options such as:

International Tracked & Signed: (e.g., Royal Mail International Tracked & Signed via Parcel Force Worldwide)
- Cost: Varies by zone.
- Starts from approximately £11.
- Europe: Estimated Delivery: 3-5 working days. Includes full tracking and signature on delivery.
- Rest of World: Estimated Delivery: 5-7 working days. Includes full tracking and signature on delivery.

Please note: These are estimates. Delivery times are not guaranteed and can be affected by factors beyond our control, such as customs processing and local postal services.

Order Tracking:
For all international tracked services, you will receive a tracking number via email once your order is dispatched. This allows you to monitor your package's journey. Please note that tracking updates may pause while the parcel is processed through customs.

Lost International Parcels:
If your order is significantly delayed beyond the estimated delivery timeframe, please contact us at info@latchii.com. We will open an investigation with the shipping carrier. However, please be aware that liability for lost international parcels is often limited by the carrier's terms and conditions. We will do everything we can to assist, but we cannot offer refunds or replacements until the carrier's investigation is complete, which can take several weeks.

Returns & Refunds for International Orders:
The terms in our standard Returns & Refunds Policy apply to international orders. However, please be aware that:

You are responsible for the cost of return international postage for non-faulty items.
The item must be returned in its original condition.
The original shipping cost is non-refundable for returns based on a change of mind.
We are not responsible for any customs fees applied to returned goods. We recommend marking the returned package as "Returned Goods" to try and avoid further charges.\

Contact:
If you have any questions about international shipping, please contact us before placing your order at info@latchii.com